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How we safeguard your account and data on mandiri88

Your account security and data privacy are built into every transaction on mandiri88. We encrypt all payments, verify withdrawals through your registered method, and keep your personal information…

Bank-level encryptionData kept separate from gameplayVerified withdrawal process
mandiri88 How we safeguard your account and data on mandiri88
LEGAL CONTACT PATHS

How to reach our support team about policy questions

Live chat support Open your account and head to the support icon in the bottom-right corner.
Email escalation For formal policy requests, data access queries or dispute notices, email our legal desk…
Account settings Log in and visit Settings > Legal & Privacy to view your data storage…
DATA AND SECURITY

How we handle your information and account security

Encryption standard

All data in transit uses TLS 1.2 or higher. Your password is hashed using bcrypt; we never store it in plain text. Payment card details are tokenised immediately and never held on our servers.

Deposit & withdrawal verification

When you deposit via DANA, OVO, GoPay or QRIS, we confirm the source account matches your registered identity. Withdrawals are sent only to the payment method you used for the deposit, preventing account takeover.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. No third-party trackers follow you across websites. You can disable non-essential cookies in your browser settings without losing account access.

Data retention

Active account data is kept for the duration of your membership. After closure, we retain transaction records for seven years to meet tax and fraud-prevention requirements. Personal data older than two years is anonymised unless legally required.

Access and deletion requests

Go to Settings > Legal & Privacy and select 'Request my data' to download everything we hold about you in CSV format within 30 days. To delete your account permanently, email [email protected] with your account ID and registered email.

Security incident reporting

If you suspect your account is compromised, change your password immediately and contact live chat support. Our team will freeze transactions and review your account activity within one hour during business hours.

Common legal and privacy questions

Open the login page and select 'Forgot password'. We'll send a reset link to your registered email or, if that's unavailable, verify your identity through your last deposit method. Players in Yogyakarta and other regions access this the same way. The verification process takes 15–30 minutes.

Yes. Log in, go to Settings > Legal & Privacy and click 'Request my data'. We'll compile your deposit and withdrawal history, personal details, and game session logs into a CSV file within 30 days. This is a free request; you can make one annually.

We retain transaction records for seven years to comply with tax and fraud-prevention regulations. Your personal details like name and email are anonymised after two years unless we're legally required to keep them. You can request permanent deletion of non-mandatory data by contacting [email protected].

No. Payment details are tokenised immediately after your first transaction and never stored on our servers. Subsequent deposits are processed through secure tokens linked to your registered payment method, keeping your banking credentials safe.

Deposit disputes are resolved through the payment partner (DANA, OVO, GoPay or QRIS). We investigate withdrawal issues within 48 hours and restore funds if an error is found on our side. For contested game outcomes, we provide session logs to verify every bet and result.

Email our legal desk at [email protected] with your account ID, the transaction ID in question, and your reason for disagreement. We review disputes within five business days and provide a detailed response. If unresolved, you may escalate to your payment provider's dispute team.

We do not sell or share your personal data. We use it only to process your account, verify deposits and withdrawals, and comply with legal requirements. Marketing communications (if you opt in) come from mandiri88 only. You can disable all non-essential communication in Settings > Notifications.