Reference

Your privacy and security matter to us

When you open an account at mandiri88, we collect only what we need to verify your identity, process your DANA, OVO, GoPay and QRIS deposits, and keep your…

Account verification onlyDANA, OVO, GoPay, QRIS secureWithdrawal protection built in
mandiri88 Your privacy and security matter to us
HOW TO REACH US

Contact us about your privacy rights

Our privacy team is available during business hours to answer questions about your data, request copies of what we hold, or ask us to update or…

Live Chat Support Open a ticket in the Help Centre tab at the top of the lobby…
Email Privacy Request Send a subject line 'Privacy Request' to our support inbox.
Account Settings Panel Go to Settings > Privacy & Data in your dashboard to review what we…
SECURITY & TRUST

How we protect and manage your data

Every deposit and withdrawal is screened for fraud; we cross-check DANA, OVO, GoPay and QRIS transactions against our records before processing. Your account password is hashed—we never see it in plain text.

Deposit Verification

Each DANA, OVO, GoPay and QRIS payment is matched against your account details and checked for fraud signals before funds clear. Deposits usually arrive within one minute.

Password & Two-Factor

Passwords are encrypted one-way; we cannot reverse or see them. Enable two-factor authentication via email or SMS in Settings to add a second login layer.

Withdrawal Checks

Before sending payouts to your registered DANA, OVO, GoPay or QRIS wallet, we verify your identity again and confirm the destination matches your profile.

Cookie & Session Control

Cookies track your browsing and language preference so you don't re-enter them each time. Clear them anytime via browser settings. Session cookies expire on logout.

Audit & Compliance

We perform quarterly security audits and track all data access logs. Incidents are reported internally and, if required by law, to relevant authorities within 72 hours.

Right to Access & Deletion

You can request a copy of your data or ask us to delete it where local law permits. Use the Privacy Request form in your Settings or email our privacy team.

Common questions about your data

These answers cover the most-asked questions about how mandiri88 handles your information, who can see it, and what choices you have. If your question isn't here, head to our Help Centre or ask our privacy team via live chat.

No. We never sell or share your personal information with other platforms. Payment partners (DANA, OVO, GoPay, QRIS providers) see only the minimum needed to process your transaction—not your full account details. Law enforcement requests are handled according to local legal requirements.

We keep transaction records—amount, date, payment method and recipient—for three years, as required by Indonesian financial regulations. Account login history is kept for one year. You can request older records via our Privacy Request form.

When you close your account, we stop using your data for marketing or lobby personalisation. Transaction records for compliance stay for three years. You can request earlier deletion where local law permits by contacting our privacy team via the Help Centre.

These verify your identity and confirm you're of eligible age under local law. They're also used to flag suspicious deposits or withdrawals that don't match your registered profile. This protects you and keeps the account secure.

You can disable non-essential cookies in your browser settings, though session cookies (needed to keep you logged in) cannot be turned off. Analytics cookies help us spot bugs and improve your experience; you can disable these individually in your account Settings.

Log out immediately and contact live chat or email our support team. We'll review your login history, check for unauthorised transactions, and help you secure your account. If a payment was made fraudulently, report it within 24 hours so we can investigate.

No. We don't sell your data to advertisers or third-party marketing firms. Your information is used only to run your account, process payments and comply with local regulations. We may use anonymised, aggregated data to understand how the platform is used.